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Pre-Purchase Optimiser

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Pre-Purchase Optimiser

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Let us know the brand / store you'd like Humii shoppers to analyse.
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Pre-Purchase Optimiser

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Not ready to purchase upfront? No problem, let us know and we will be in touch.
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Pre-Purchase Optimiser

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Full CX Optimiser

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Full CX Optimiser

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Let us know the brand / store you'd like Humii shoppers to analyse.
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Full CX Optimiser

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Enterprise

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Enterprise

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Enterprise

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Humii Pricing

Pricing options to
scale with your brand.

100+ Happy Customers across AUS & UK.

Search & Discovery
Pre-purchase Support
Checkout & Payment
Dispatch & Delivery
Product & Packaging
Returns & Refunds
Post-purchase Support
Loyalty & Retention
Search & Discovery
Pre-purchase Support
Checkout & Payment
Dispatch & Delivery
Product & Packaging
Returns & Refunds
Post-purchase Support
Loyalty & Retention
Harness the power of Humii’s Global mystery shopper network and optimise your online CX today.
Schedule a Call
Pre-Purchase Optimiser
$1,490/mo
AUD
Detailed optimisation of your online store from site discovery right through to checkout
Get started
Most Popular 🔥
Full CX Optimiser
$3,490/mo
AUD
Optimise your entire pre and post-purchase CX across all eight humii dimensions
Get started
Enterprise
Let's Talk
The full humii experience with bespoke features and customisation tailored to your business needs.
Get started
Pre-Purchase
Full CX
Enterprise
Assessment
Assessment type
Ongoing monthly
Ongoing monthly
Ongoing monthly
Number of mystery shops
30+ Shoppers / month
40+ Shoppers / month
Customisable
Number of data points collected
100+ per shop
200+ per shop
200+ per shop
Analysis & Tools
Holistic CX analysis & scoring
Identify pain points via friction map
Shopper feedback with AI analysis
Uncapped seat access to Humii portal
Export PDF / Executive Dashboard
Export CSV
Timeline tracking
Real-time AI CX insights
Pre-Purchase - Humii Dimensions 1 - 3
Pre + Post-Purchase - Dimensions 1 - 8
–
Customisable
In-depth Competitor insights
–
–
Custom CX deep-dives
–
–
Category-specific dashboards
(i.e. footwear vs homeware vs electronics)
–
–
Quarterly Business Reviews
–
–
Benchmarking
Category average scores
Top 100 Retailer average scores
Track specific competitors
3 included
3 included
Customisable
*Minimum 3 month commitment, All prices displayed are exclusive of local taxes.
Pre-purchase
Pre + Post-purchase
Pre + Post-purchase Level
Covering the end-to-end online customer journey from pre-purchase through to delivery & returns.
Schedule a Call
Pre-Purchase Optimiser
$1,490
One-time (30 days)
Get started
15% off your next Scorecard*
Most Popular 🔥
Full CX Optimiser
$3,490/mo
Ongoing monthly
Get started
Enterprise
Lets Talk
One-time (~30 days)
Get started
15% off your next Healthcheck*
Scorecard
Optimiser
Healthcheck
Assessment
Assessment type
Ongoing monthly
Ongoing monthly
Ongoing monthly
Number of mystery shops
30+ Shoppers / month
40+ Shoppers / month
Customisable
Number of data points collected
100+ per shop
200+ per shop
200+ per shop
Analysis & Tools
Holistic CX analysis & scoring
Identify pain points via friction map
Shopper feedback with AI analysis
Access to humii portal (Unlimited)
Export PDF / Executive Dashboard
Export CSV
Timeline tracking
Real-time AI CX insights
Pre-Purchase - Dimension 1 - 3
Pre + Post-Purchase - Dimensions 1 - 8
–
Customisable
In-depth Competitor insights
–
–
Custom CX deep-dives
–
–
Category-specific dashboards
(i.e. footwear vs homeware vs electronics)
–
–
Quarterly Business Reviews
–
–
Benchmarking
Category average scores
Top 100 Retailer average scores
Track specific competitors
3 included
3 included
Customisable
*Purchase multiple Scorecards or Healthchecks within in a single calendar year to get a 15% discount on the second one.
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FAQs

Frequently asked questions

Haven’t found what you’re looking for?

Do we get a discount if we pay up-front?

Sure! Settle any of our annual plans up-front and you get a nice juicy discount.

Can we pay our subscription by the month?

Of course you can! You're welcome to pay by the month and you can cancel anytime with 30 days notice.

What is different about ‘Pre-Purchase’ & ‘Pre + Post-Purchase’?

Our Pre-Purchase option sees humii shoppers analysing the first three dimensions of your online experience. They'll cover everything about your online store right up until checkout, without making any purchases.

Pre + Post-Purchase looks at the entire online shopping experience. Shoppers will convert through the online store, checkout, have the item delivered, open it, return and interact with post-purchase support and loyalty programs.

For the majority of online retailers we recommend the Pre + Post-Purchase option.  However if your store sells consumable goods (such as grocery or liquor), big & bulky items (such as furniture or whitegoods), or you'd simply prefer not to incur the additional overhead of shoppers purchasing and returning items, Pre-Purchase might be the right choice for you.

Got a special request?

Like us to shop more frequently? Want to compare yourself to more competitors? Want to ask Humii's shoppers a few special questions about your business?

Schedule a Call

Try Free Live Demo

Explore our Demo Dashboard right now for free, see data from some of the top retailers across AUS & UK.

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