24.5%

forecast e-commerce share of total global retail sales by 2025

Source: Statista

6.2 tril

projected worldwide retail ecommerce sales in 2023

Source: eMarketer

The retail landscape has changed

‍Online retail adoption has soared at a rate none of us predicted, creating a whole new set of opportunities.

See our pricing

The retail landscape has changed

‍Online retail adoption has soared at a rate none of us predicted, creating a whole new set of opportunities.

See our pricing

24.5%

forecast e-commerce share of total global retail sales by 2025

6.2 trillion

projected worldwide retail ecommerce sales in 2023

Source 1: Statista | Source 2: eMarketer

Customer expectations have changed

Over the past 24 months, all of us have re-calibrated our expectations of online shopping.

See our pricing

80%

of brands think they deliver a superior customer experience

8%

of their customers agree

Source: Accenture 2021

Online retailers must continuously evolve

To stay relevant, retailers and brands need to leapfrog their digital investment programs to deliver on their 2025 plan today.

See our pricing

Customer expectations have changed

Over the past two years, all of us have re-calibrated our expectations of online shopping.

See our pricing

80%

of brands think they deliver a superior customer experience

8%

of their customers agree

Source: Accenture

The retail landscape has changed

Online retail adoption has soared at a rate none of us predicted, creating a whole new set of opportunities.

Retailers and brands need to leapfrog their digital investment programs to deliver on their 2025 plan today.

See our pricing

Online shopping is complicated

We collect data through our experience reports

Our team of analysts are hard at work, continuously purchasing and evaluating retailer performance through our extensive experience reporting process.

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Integrate the tool into your website or social platforms

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Monitor analytics & collect engagement

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Online retailers must continuously evolve

To stay relevant, retailers and brands need to leapfrog their digital investment programs to deliver on their 2025 plan today.

See our pricing

How can humii help?

Increase conversions, retain loyal customers
Our actionable insights arm you with the tools you need to maximise customer lifetime value

Good experiences drive conversions, while bad experiences send even the most loyal customers packing.

Humii's team of retail analysts is constantly analysing your online shopping experience, providing you with deep insights into the minds of your customers.

We leave no stone unturned, covering the entire purchasing lifecycle through our 8 dimensions.

Shine a light on your blind spots
Our detailed analysis covers all facets of the entire end-to-end online shopping lifecycle

Whether it’s your experience degrading over time or something innocuous that gets overlooked, there’s always plenty of opportunities to improve.

humii is continuously monitoring your online store, with real people from diverse backgrounds. We keep an eye on your entire online shopping experience, shining a light on your blind spots and finding the issues before your customers do.

Move beyond NPS with better insights
Online shopping is complicated. You need more than NPS to make the big decisions

Sure, a nice simple metric looks good on the surface, but the substance behind NPS gives retailers very little to work with.

humii continuously analyses more than 100 data points across the entire online shopping experience. We look at every minor detail, then wade through the complexity and distil it down so we can provide you with clear, actionable insights.

How can humii help?

Increase conversions, retain customers

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Shine a light on your blind spots

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Fake job title

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1,500 employees

This is a fake review from a real person who said it was okay to use their real picture for your fake, real, or real-in-the-future things.

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Fake job title

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1,500 employees

The 8 Dimensions