Customer Experience Analyst - United Kingdom

humii is a first-of-its-kind platform, pioneering a new era in retail customer insights. 

We’re on a mission to make online shopping better for everyone. Bringing cutting-edge technology together with real human analysis of the entire online shopping experience.

We are a start-up, we launched in late 2021 and we’re on the lookout for smart, motivated and reliable humans to join our team of customer experience analysts to help us evaluate and improve the online retail experience.

You’ll be joining a diverse and fast-growing team of analysts, led by a talented and ambitious leadership team.

Work from the comfort of your home, doing something you love, all the while contributing to a fun and cutting edge new tech start up (That’s us @ humii).

In this role you’ll be evaluating your online shopping experiences across a broad range of online retailers. 

This role is performed: 

• Casual - 5 to 10 hours per week (capped at 20 hours per fortnight)
• 100% remote, at any time of day 
• Almost completely from your own home (you’ll need access to a post office)
• While you’re sitting on the couch or in a beanbag - or a desk if that’s easier for you

• Evaluate online shopping experiences – purchase products online and have them delivered to you. Evaluate that process from start-to-finish using our platform and tools.
• Manage priorities and keep on top of tasks – we’ll allocate the work, you just need to keep on top of things, prioritise, ask questions when you get stuck and make sure the work gets completed in a timely manner.
• Use our tools to their full potential – We take advantage of a few technology platforms to help us collaborate and manage our tasks and flow of work. Some of these will be new to you - all we ask is that you use these as directed and be open to learning
• Help us constantly improve – speak up whenever you have a fresh idea or suggestion on something we can improve. We’re open to suggestions and want to make your life as easy as possible

We’re open-minded on your background, but ideally our analysts are:

• Tech savvy – you don’t need to be a wiz, but it would be great if you know your way around some modern apps
• Reliable – able to commit to a task and make sure it gets done in a timely manner
• A good communicator – you’ll need decent English reading and writing skills
• Great attention to detail
• The owner of a laptop or computer, mobile phone, printer, access to internet connection and reliable mode of transport to and from a post-office.

• £10.50 per hour
• Flexible working hours - work-life balance is important to us
• Supportive leaders that want you to grow and succeed

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When applying please be sure to include a link to your current LinkedIn profile as well as Answers to the following questions:

• In 30  words or less, what do you think is the future of E-commerce?
• What are your 3 best attributes
• What is your favourite online retailer and why?