Customer experience tracking for high-performing retailers

The new way for retailers to track, benchmark and quantify customer experience. Identify friction points, monitor competitors and deliver experiences that turn shoppers into customers for life.
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humii score
Trusted by leading retailers
Turbocharge your customer experience with direct, actionable insights powered by humii's global network of real anonymous online shoppers.
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srg
bt
Brian Townshend
GM Omni-Digital, Store Operations & Team Member Experience

"Humii has enabled us to get a deeper insight into our customers and identify opportunities for removing friction and delivering awesome CX.

It is now one of a handful of key inputs into our roadmap planning and the team love seeing amber turn to green as a result of the work they deliver."

zala
sam
Sam Reece
CEO

"Humii’s data is real and authentic and helps us be strategic in how we design our online shopping experience.

Quite simply, humii sets our focus-plan for customer experience pain points."

lovisa
sam
Edward Park
CEO of Americas & Global Digital Trade

"Some areas of our digital business perform well, while others require attention.

Now we can pinpoint the latter far more clearly. With humii’s insights our brand is more equipped to exceed our customers’ expectations."

srg
bt
Brian Townshend
GM Omni-Digital, Store Operations & Team Member Experience

"Humii has enabled us to get a deeper insight into our customers and identify opportunities for removing friction and delivering awesome CX.

It is now one of a handful of key inputs into our roadmap planning and the team love seeing amber turn to green as a result of the work they deliver."

zala
sam
Sam Reece
CEO

"Humii’s data is real and authentic and helps us be strategic in how we design our online shopping experience.

Quite simply, humii sets our focus-plan for customer experience pain points."

lovisa
ed park
Edward Park
CEO of Americas & Global Digital Trade

"Some areas of our digital business perform well, while others require attention.

Now we can pinpoint the latter far more clearly. With humii’s insights our brand is more equipped to exceed our customers’ expectations."

srg
bt
Brian Townshend
GM Omni-Digital, Store Operations & Team Member Experience

"Humii has enabled us to get a deeper insight into our customers and identify opportunities for removing friction and delivering awesome CX.

It is now one of a handful of key inputs into our roadmap planning and the team love seeing amber turn to green as a result of the work they deliver."

zala
sam
Sam Reece
CEO

"Humii’s data is real and authentic and helps us be strategic in how we design our online shopping experience.

Quite simply, humii sets our focus-plan for customer experience pain points."

lovisa
ed park
Edward Park
CEO of Americas & Global Digital Trade

"Some areas of our digital business perform well, while others require attention.

Now we can pinpoint the latter far more clearly. With humii’s insights our brand is more equipped to exceed our customers’ expectations."

dashboard

Simple, elegant, unbiased

Our game-changing customer experience insights are delivered through beautiful dashboards that are easy to read and simple enough for anyone in the business to digest.

How it works

Our global network of anonymous shoppers continuously monitor and compare your customer experience against the retail category and direct competitors of your choice.

We aggregate this data, calculate scores and provide direct, unbiased actionable insights to help retailers shift the needle on customer experience.
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